Blog 4: Patient-Centered Care

Blog 4 Topic

In the PLE, section 7.1.3. "Defining Patient-Centered Care," there are five components of "patient-centered care" (PCC) Ideally a heathcare center would value each equally and perform all 5 effectively. Ideally.

Knowing that the world isn't ideal however, imagine you and I work together to assess a hospital and notice that hospital is equally mediocre in each of these. Given that we've been paid $30,000 to run a 5 day seminar to key administrators and staff, consider the following for your post (in 3 paragraphs max please):

1) Which of the five components is the most important for us to develop first? Why?

2) How do you propose we set up training (or "intervention") for this PCC? What should it emphasize? Use anything in this module's PLE and/or readings to support your plan.

2) Why might this be a challenge? What issues might we encounter?

4) How should we check up to make sure the intervention worked?

Blog 4

Out of the five components of Patient-Centered Care, the most important for the mediocre hospital to develop is making efforts to elicit, understand, and validate the patient’s perspective. This focuses on the purpose of the patient’s visit. Providing validation to the patient’s perspective supplements a sense of acceptance. This will allow increase of the patient’s participation and potential to confide in their doctor about his or her symptoms, medical and lifestyle history, and important information that could lead to a challenging diagnosis. I would propose we set up training for this PCC through organizing an entire day on emotional responsiveness training that will follow in a full session of the importance of data gathering.

Challenges may spawn from the seminars, but it is critical to make all efforts in feeling with the patient. Issues that we might encounter would be possible unwillingness of open-mindedness during the sessions. People will only be susceptible to new information that intrigues them, relates to them, or they know can be of benefit. During the seminars, the activities in the training must be engaging and identifiable. Real life scenarios will stimulate the discussions, the objective is to make the employees of the hospital as sincere and empathetic as imaginable. The sessions will evoke true emotion to better interrelate with future patients when placed back into the work field.

Finally, to check up on the progression of the intervention, there will be collected and compared data. Before the seminar begins, quantitative data and qualitative data of the hospital’s overall competence will be evaluated. When the seminar is over, surveys will be distributed to the employees concerning their opinion of the seminar’s effectiveness. This will appraise our efficiency during the sessions. After the employees have returned to care for their patients, the quantitative and qualitative data will subsequently be measured by means of three month markers over the course of a year. This will assess the performance of hospital personnel, patient satisfaction, and successes that have occurred since the conclusion of the seminar.

Reference:

Information Received from COMM 495 Module 7 –

Patient Provider.